Getting started
What is Exaactly?
It gives the things you share their own easy address, like wedding@@jessandharry. Behind it is a page you put together: directions, timings, photos, files and more. People open it by typing the address, tapping a link or scanning a QR code.
What is my name, the part after the @@?
You choose it when you sign up, and it’s the same on every address you make. You can change it later, but typed addresses under the old name stop working, so think it through first. We hold your old name for 12 months so nobody else can take it.
How do I make my first address?
Choose the part before the @@, give it a title and add a few items. You can decide who can open it, and change everything later.
Do I need a password?
No. We email you a 6-digit code to sign in. Once you’ve confirmed your email, you can add a password, or use Face ID or a passkey, under Settings.
Addresses and items
What can I put on an address?
Locations, notes, links, photos and galleries, files, contact cards, Wi-Fi details, suggestions, RSVPs and a postal address. Mix and match, in any order.
What is the library?
Everything you make lives in your library. Put the same item on as many addresses as you like, and change it in one place.
How do I hide something without deleting it?
Switch the item off. It disappears from every address that uses it, and comes back when you switch it on again.
Why does a photo say it’s processing?
We make a smaller copy of every photo so pages load quickly on a phone. It usually takes less than a minute.
Sharing and QR codes
How can people open my address?
Three ways: by typing it in at exaactly.com, by tapping the share link, or by scanning its QR code. They don’t need an account or the app.
What is a readable link?
On paid plans, your typed address also works as a link people can read, like go.exaactly.com/jess/wedding.
My link has gone further than I meant. What can I do?
Choose New share link on the address. The old link stops working straight away. Your typed address and QR codes keep working.
Can I change where a QR code points?
Yes. A printed code can point at any of your addresses, so you never need to reprint it. On Standard and Plus you can also hand a code over to someone else.
Privacy and safety
Who can open my address?
You choose: anyone with the address, only people with the password, or nobody while it’s switched off.
Will my address show up in Google?
No. We ask search engines not to list address pages, so people only find them if you share them.
How do I keep my home address private?
Add it as a Postal address item and choose Deliveries only. It’s hidden from the page, and only shops and couriers that work with Exaactly can fetch it at checkout.
Plans and billing
What does each plan include?
Free includes three addresses. Standard and Plus add more addresses, RSVPs, your own branding and more. See pricing for the full list.
What happens if I reach a limit, or move to a smaller plan?
You can’t add more of that thing, but everything keeps working. If you move down a plan, nothing is deleted. Extras are hidden, and come back if you upgrade.
How do I cancel?
From Plan and billing in your dashboard. You keep your plan until the end of the month you’ve paid for.
Your account
I haven’t confirmed my email yet. What happens?
You can make addresses straight away, but nobody else can open them until you enter the code we emailed you. If you don’t confirm within 7 days, we remove the account and free up your name. We’ll remind you first.
How do I close my account?
Under Settings, then Profile. Your addresses, library and files are deleted and any subscription is cancelled.
How do I talk to a person?
Send us a message from the contact page, with your Exaactly name and the address you’re asking about.
Nothing matches that yet. Try another word, or ask us.